The Swap Language Privacy Policy
When you use the Swap Language Platform you trust us with your information. We want to give you an overview and understanding on what data we collect. We will also explain why we collect it and what we do with it. Please take the time to read it, so you are fully aware of what information is collected.
This Privacy Policy describes the policies of Swap Language ApS, Helsingforsgade 27C, Midtjylland 8200, Denmark, email: allan.hermansen@swaplanguage.com, phone: +4528253875 on the collection, use and disclosure of your information that we collect when you use our website ( swaplanguage.com ) (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
Swap Language will refer to themselves with (Swap Language, us, we).
Swap Language can be used for many purposes. You can use Swap Language to:
- Take on-demand Danish courses with weekly speaking lessons
- Find language partners in your city
Here is an overview of the Privacy Policy:
- What information we collect, why we collect it and how we use it.
- The choices we offer and how to access and update information.
What information we collect and why we collect it
We collect information on our users for two main reasons:
- We collect information to enhance our services the best way possible for excellent user experience to create the best value. Our website is built up around online language lessons that include speaking lessons and a matching service that match language partners, so they can meet in real life or online and exchange languages and cultures.
- We collect information we can use for the purpose of communicating with the users who are using our service, and for marketing purposes.
If a user has been inactive for 3 years, the personal information about the user will be anonymized.
Below, you will see the information that we collect when onboarding users for our on-demand language courses and speaking lessons.
The email collected to communicate with the user(s) and plan their speaking lessons, so they have easy access. The email is connected to the Swap Language account.
The user will have video calls with teachers and level assessments to determine the language level.
The nationality of a user is collected in the purpose of assembling groups for the speaking lessons. The reason is, that Scandinavians learn other Scandinavian languages faster, whereas Spaniards learn other romantic languages faster than the rest.
We strive to create the best group dynamic possible for high motivation and equal level.
The current country a user is living in is collected in the purpose of assembling groups for the speaking lessons. A person who lives outside of the country that the language is spoken has a different motivation to learn the language, than a person who is living in the country that speaks the language right now.
The person who lives in the country that speaks the language also has more possibilities to practice, thus develops faster.
We collect this in the purpose of assembling groups for the speaking lessons.
A user who has lived in the country for a longer period may know more of the cultural aspects and needs more in-depth knowledge in the lessons.
We collect this in the purpose of assembling groups for the speaking lessons and to place the user on the right Danish course.
A user who has lived in the country for a longer period may know more of the cultural aspects and needs more in-depth knowledge in the lessons.
In the second section below, you will see the information that we collect for users who want to use the language exchange
User perspective: Our users have preferences for which gender they would like to swap language with. Some people are better at communicating with men or women.
Swap Language perspective: The service will give the user the best experience and give them the information they seek about the potential person they want to meet and swap language with. We use this data to understand which gender that has the biggest interest in learning languages with language partners. We use this information to know what gender we should focus our marketing and advertisement for potential new users.
User perspective: Our users can find language partners in the city they are currently in. This way they can set up one-on-one meetings or group meetings with users that have the same interest in languages and cultures in real life.
Swap Language perspective: We match language partners in the city they are in. That is the whole purpose with our service. To find language partners near you, so you can learn languages in real life. We use this data to see in what cities the interest of learning with language partners are bigger so we can help them create bigger communities. We use this information to know where we should focus our marketing and advertisement for potential new users.
User perspective: This information gives our user a better understanding of the potential language partner they can meet with. This way, a German architect who wants to learn Danish, can find a Danish architect who wants to learn German. The language partners will be able to help each other within the same occupational area. It also gives a more transparent view on users, before meeting in real life.
Swap Language perspective: We use this information to understand which industries that have the biggest interest in online language lessons and language exchange with language partners. We use this information to make better marketing and advertisement for potential new users.
User perspective: This information gives our user a better understanding of the potential language partner they can meet with. This way, a German student in engineering who wants to learn Danish, can find a Danish student in engineering who wants to learn German. The language partners will be able to help each other within the same educational area. It also gives a more transparent view on users, before meeting in real life. The student also has the option to show what school the user is attending, so the user can find fellow students to swap language with.
Swap Language perspective: We use this information to understand which educational backgrounds that have biggest interest in language exchange with language partners. We use this information to make better marketing and advertisement for potential new users.
User perspective: This information is necessary because our users are looking for language partners with a specific skill within a specific language.
Swap Language perspective: This information gives Swap Language an insight in what languages is mostly spoken by the users. Swap Language can improve the user experience because the website can suggest the right language partners for the users. We use this information to make better marketing and advertisement for potential new users. This information will also inform you about relevant group meetings the users set up in your area.
User perspective: This information is necessary because our users need to show what language they want to learn in order to find a perfect language partners with the skills within that language.
Swap Language perspective: This information gives Swap Language an insight in what languages is wanted to be learned. Swap Language can improve the user experience because the website can suggest the right language partners for the users. We use this information to make better marketing and advertisement for potential new users. This information will also inform you about relevant group meetings the users set up in your area.
User perspective: This information gives the users a possibility to make a better match with a language partner because they can have a mutual interest in a hobby as well as the language.
Swap Language perspective: This information gives Swap Language an insight in what interests is wanted to be learned. Swap Language can improve the user experience because the website can suggest the right language partners for the users. We use this information to make better marketing and advertisement for potential new users.
User perspective: This information gives the users a possibility to make a better match with a language partner who can speak the given language from that region. Example: If a user wants to learn Argentinian Spanish, he/she can search for an Argentinian.
Swap Language perspective: This information gives Swap Language an insight in what nationalities are interested in learning languages and also what type of language they can offer. We use this information to make better marketing and advertisement for potential new users
User perspective: This information gives the users the possibility to indicate whether they are interested in face-to-face meetings or online meetings.
Swap Language perspective: We create a platform where the users can meet in real life. But there are some circumstances where there are not enough language partners in a given city. Therefore, we offer the possibility for users to have online meetings too.
User perspective: The users have the possibility to personalize their profile, by telling about themselves so other language partners can get to know a little about them before choosing to match up.
Swap Language perspective: This is not necessary. This is only for the user to stand out from other language partners and explain a bit about themselves.
User perspective: The users have the possibility to register the meetings they have with their language partner on Swap Language, so they can show how many meetings they have had. This encourage the users to make references about each other after the meeting
Swap Language perspective: Swap Language will have an overview of how many are using the service, what cities are using it, what places are popular to meet, how long a language meeting typical takes and what languages are mostly spoken.
User perspective: The users can give and receive references to their language partners after a meeting has been hosted. This give the users credibility, and it will be easier to set up new language meetings with new language partners because users can read about their previous meetings.
Swap Language perspective: This information gives an insight to how people are swapping languages, what works and what does not work. Swap Language can use this to create quality content for the users, so they can have better language meetings.
User perspective: A profile picture gives the users a chance to personalize their profile and it is necessary in order to create a language meeting. This will bring more credibility to them, because other users can see the persons face. It is easier to recognize the person when meeting for a language meeting.
Swap Language perspective: It is not necessary for Swap Language to have profile pictures.
User perspective: The users can see how many language partners others have.
Swap Language perspective: Swap Language can use this information to create a better user experience for the users. If the users want to have many language partners, Swap Language can adapt the website, so it gives a better experience.
User perspective: The users can contact each other through the chat system on Swap Language. The messages will be saved so they always can see what have been written.
Swap Language perspective: Swap Language is saving information on all messages that are sent on Swap Language. If users post inappropriate messages, pictures, videos or any form of harassment, unlawful, defamatory, threatening, libellous or inappropriate behaviour in the communication and profile text in any way, we can find evidence and deal with the specific user. If a user asks for deletion of profile, the chat messages will also be deleted.
User perspective: The users can type in any name they want and edit it when having a profile. The users will experience a higher professional appearance of all users because they are tied to their real name if choosing to use it.
Swap Language perspective: This information is necessary for Swap Language. If a user's actions is inappropriate, Swap Language will be able to find and contact the person. If necessary, the profile will be deleted.
User perspective: The users will be able to find language partners near them and see relevant content and ads from their area.
Swap Language perspective: When you use Swap Language, we may collect and process information about your actual location. We use technology that is able to determine your location by using IP address, GPS and other sensors.
User perspective: The user's device will be determined so the user can have a better experience on the specific device.
Swap Language perspective: Swap Language collects data on which devices the users use, so the experience on the given device can be improved.
- The details of how you used our service. For example, your searches.
- Your devices information, for example crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
- Cookies that may uniquely identify your browser
We will ask for your consent before using information for purposes other than those set out in this Privacy Policy. Swap Language processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country of where you live.
All data is physically stored in Amsterdam, Europe.
We are subjected to the GDPR rules in Europe, and no matter where in the world our users are located, they are under protection of this regulation.
The choices we offer and how to access and update information
Transparency and rights of the user
Every person has different privacy concerns. Swap Language wants to be as clear and honest about what information is being collected so you can choose whether you like how we use the information or not.
Here is a list of what you can do:
- Update and change your Swap Language profile. You decide what types of data you want other users to see. Such as your last name. You can adjust how your profile appears to others.
- Deactivation or deletion of your profile can be done on your profile. If you wish to withdraw your Privacy Policy consent, you can enter your profile settings on Swap Language and deactivate your profile.
- View and remove your preferences about the Swap Language ads shown to you on Swap Language. By clicking in the close sign "X" in the corner of the ad, it will disappear.
- You may ask for a readable file with all the information Swap Language has collected on you. You can also ask us to send the information to a competitor if wanted so.
Report the Data Protection Agency
In the bottom we have attached a link to the Data Protection Agency where users have the possibility to send complaints.
Information that you share
Swap Language gives the user the opportunity to share information with others. Remember, when you share information publicly, it may be possible to find via search engines on Swap Language and outside Swap Language. You can share and remove your content if wanted.
Information that we share
We do not share personal information with companies, organizations, and individuals outside of Swap Language. Unless one of the following circumstances applies:
With your consent
We can update you on the latest offers and tips and tricks when you give the consent to do so. It requires an opt-in consent for sharing any marketing related information.
For legal reasons
If the authorities contact us with the request of disclosure of personal data We will share personal information with the authorities in accordance with our legal obligations set in the EU General Data Protection Regulation.
Information security
We want to protect your information and our own information as good as possible. Therefore, we do the following things:
- We encrypt our services on the website using SSL (Secure Socket Layer). The access to your data is only granted to very few people within the Swap Language Team.
Changes
Our Privacy Policy may change in the future. We will post any Privacy Policy on this page and if we will collect additional information or use the information we have for new purposes, we will ask for a new consent from you.
Contact the responsible for data collection
If you have further questions to the data Swap Language is collecting you can contact the responsible for the data collection here:
Allan Hermansen allan.hermansen@swaplanguage.com
Complaints to the national department of data
If you have any complaints you can contact Datatilsynet in Denmark on this number +45 33 19 32 00