When you use the Swap Language Platform you trust us with your information. We want to give you an overview and understanding on what data we collect. We will also explain why we collect it and what we do with it. Please take the time to read it, so you are fully aware of what information is collected.
Swap Language will refer to themselves with (Swap Language, us, we).
Swap Language can be used for many purposes. Whether you want to take online lessons live and on-demand, find a language partner for free or go to a free Group Swap. The information you share with us, by for example creating a Swap Language profile, we can use to make the services better. When you use our services you should be aware about what the information you give is being used for.
Here is an overview of the Privacy Policy:
We collect information on our users for two main reasons:
If a user has been inactive for 3 years, the personal information about the user will be anonymized.
What information | Why we collect it | |
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Gender |
User perspective: |
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Current country and city |
User perspective: |
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How long they are in current country and city |
User perspective: Our users can see how long they can meet with a potential language partner. When date expires, the user can change his new current location so he/she can find a new language partner in the new city. Swap Language perspective:This data information keeps our data base updated on where users are looking for language partners. It makes the user experience better because users will be reminded to change their current location, so other users won't spend unnecessary time on contacting users who are no longer present in the city. We use this information to know where we should focus our marketing and advertisement for potential new users. |
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Age (Required) |
User perspective: |
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Occupation |
User perspective: |
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Education |
User perspective: |
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What language the users speak (required) |
User perspective: |
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What language the user wants to learn (required) |
User perspective: |
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Interests |
User perspective: |
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Nationality |
User perspective: |
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If the user wants to swap language in real life |
User perspective: |
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About me |
User perspective: |
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Meetings the users have had |
User perspective: |
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References |
User perspective: |
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Profile picture |
User perspective: |
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Collecting language partners |
User perspective: |
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Chat messages |
User perspective: |
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Name (required) |
User perspective: |
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Last Name |
User perspective: |
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Location |
User perspective: |
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Device information |
User perspective: |
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Log information |
When you use our services and view content which is provided by Swap Language we automatically collect and store certain information in our server logs. Here is a list of what it includes:
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Payment method for subscription |
When you add your payment method to your Swap Language account, Stripe, a third party company handles payments will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers. |
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Postal code and Address on Language teachers on Swap Language |
In order to give the Language Learner who wants to buy a language course by a teacher on Swap Language, we show the city or postal code of the area the teacher is living in. After the purchase has been made, the Language Learner can either receive the address or get it sent by the teacher in the Messages on Swap Language. |
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Local storage |
Swap Language may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage and application data caches. This means that when users close the browser or app they used for opening Swap Language will save the data for future interactions with the service. |
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Cookies and other technologies |
Swap Language use technologies to collect and store information when you visit a Swap Language page. This may include using cookies or similar technologies to identify your browser or device. Swap Language use Google Analytics to analyze the traffic to our website and apps. This will for example give us an insight in your language preferences and we will be able to have our service appear in the language you prefer. We are retaining that data for 26 months.
What is a cookie? |
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When you post |
When you post something on Swap Language we may display your name, profile photo and actions you take on Swap Language |
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When contacting Swap Language |
When you contact Swap Language we have a record of your communication to help solve any problems or issues you might have. We may contact you on your email address to inform you about our services, for example to let you know about upcoming changes or improvements. |
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Inactive |
After 3 years of being inactive Swap Language will anonymize your account permanently. |
We will ask for your consent before using information for purposes other than those set out in this Privacy Policy. Swap Language processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country of where you live.
All data is physically stored in Amsterdam, Europe.
We are subjected to the GDPR rules in Europe, and no matter where in the world our users are located, they are under protection of this regulation.
Every person has different privacy concerns. Swap Language wants to be as clear and honest about what information is being collected so you can choose whether you like how we use the information or not.
Here is a list of what you can do:
In the bottom we have attached a link to the Data Protection Agency where users have the possibility to send complaints.
Swap Language gives the user the opportunity to share information with others. Remember, when you share information publicly, it may be possible to find via search engines on Swap Language and outside Swap Language. You can share and remove your content if wanted.
We do not share personal information with companies, organizations and individuals outside of Swap Language. Unless one of the following circumstances applies:
Language when you give the consent to do so. It requires an opt-in consent for sharing any information.
If the authorities contact us with the request of disclosure of personal data We will share personal information with the authorities in accordance with our legal obligations set in the EU General Data Protection Regulation.
We want to protect your information and our own information as good as possible. Therefore we do the following things:
Our Privacy Policy may change in the future. We will post any Privacy Policy on this page and if we will collect additional information or use the information we have for new purposes, we will ask for a new consent from you.
If you have further questions to the data Swap Language is collecting you can contact the responsible for the data collection here:
Allan Hermansen allan@swaplanguage.com
If you have any complaints you can contact Datatilsynet in Denmark on this number +45 33 19 32 00